Last Modified: October 21, 2025
We recommend that all users of this website read and agree with the following information contained herein before continuing the use of this site.
Arbor Youth Services, Inc. (“Arbor Youth Services,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information provided by individuals who visit our website, participate in our programs, make donations, or communicate with us through SMS and email.
1. Information We Collect
We may collect personal information such as:
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Name, email address, phone number, and mailing address
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Payment information when making a donation through our secure donation portal
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Information submitted through online forms, volunteer applications, or program intake forms
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Communication preferences, including opt-in choices for SMS or email messages
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Non-identifiable information such as browser type, IP address, and site analytics
2. How We Use Information
We use collected information to:
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Communicate with clients, youth, and families about program services and appointments
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Share updates on community resources, volunteer opportunities, and events
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Provide receipts and acknowledgments for donations
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Send optional messages about ways to support Arbor Youth Services’ mission (only to subscribers who have opted in)
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Maintain compliance with grant reporting, auditing, and recordkeeping requirements
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Improve the quality and accessibility of our programs and website
We do not sell, rent, or trade personal information to any third parties.
3. Information Sharing
Your information may be shared only with:
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Trusted service providers who help us operate our website, donation platform, and SMS communications (e.g., payment processors, texting services, or data management platforms), and only to the extent necessary for those services
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Legal authorities when required by law
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Partner agencies when collaboration is necessary to deliver services and you have provided consent
SMS consent is not shared with third parties or affiliates.
4. SMS Messaging Program
By opting in, you agree to receive text messages from Arbor Youth Services for:
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Program and shelter updates
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Appointment reminders and outreach information
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Community events and volunteer opportunities
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Mission-related messages, including optional opportunities to support Arbor Youth Services
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. For assistance, reply HELP or contact safe@arborky.org.
SMS consent is voluntary and not required to receive services.
5. Data Security
We maintain administrative, physical, and technical safeguards to protect your information against unauthorized access, alteration, or misuse.
6. Your Rights
You may request to:
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Access, correct, or delete your personal information
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Update your communication preferences
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Unsubscribe from SMS or email communications
To make any of these requests, contact us at safe@arborky.org or by mail at:
Arbor Youth Services, Inc.
P.O. Box 904
Lexington, KY 40588
7. Updates to This Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with a new “Last Updated” date.
SMS Terms & Conditions
By opting in to receive SMS messages from Arbor Youth Services, you agree to the following terms:
Purpose of Messages
Arbor Youth Services uses text messaging to communicate with youth, families, donors, volunteers, and community partners about:
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Shelter availability, outreach programs, and appointment reminders
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Community events, volunteer needs, and program updates
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Opportunities to support our mission to end youth homelessness
Messages are intended to inform and engage the community. Arbor Youth Services does not sell products or services via SMS.
Message Frequency and Fees
Message frequency may vary.
Message and data rates may apply based on your mobile carrier plan.
Opt-Out and Support
You can opt out of SMS messages at any time by replying STOP.
For help, reply HELP or contact safe@arborky.org.
After opting out, you may still receive non-SMS communications related to active program participation (email or phone).
Privacy
Your consent to receive SMS messages is separate from any other communications preference.
SMS consent is not shared with third parties or affiliates.
For more information about how we handle your data, please visit our Privacy Policy.
Disclaimer
Delivery of SMS messages may be delayed or unavailable based on carrier network conditions. Arbor Youth Services is not liable for delayed or undelivered messages.
Contact Information
Arbor Youth Services, Inc.
P.O. Box 904
Lexington, KY 40588
safe@arborky.org
https://arborky.org